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Your product may be eligible for price matching if it is:
1.- Identical to the competitor’s product: Color, thickness, quality and size. Make sure the product you would like to price match is identical to our competitor’s product
2.- Discount available at a qualifying online retailer or a local competitor.
3.- Customer representatives may request a formal estimate from your local or other online store to honor the price.
4.- Exclusions may apply.
– Products shipped from or sold by third-party sellers or websites.
– Our price match guarantee does not cover: Any financing offers, package offers, free items, pricing errors, mail-in offers, coupon offers, items that are promoted as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items.
– Other restrictions may apply.
How do I request a price match from STONETILEUS.COM?
- When making a purchase, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want stonetileus.com to price match.
- Shipping/delivery charges will not be included in the price comparison.
- A price match request after a purchase from stonetileus.com cannot be requested.
How do I show "proof" of price?
The best way to show proof of price is to send us the competitor’s current ad or notify us of the website address of the designated major online retailer. We may call the competitor’s retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item. Also a formal estimate from the competitor may be requested as a “proof” of price.
Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, stonetileus.com does not match competitors’ service prices. This includes delivery services. For more information asks customer service 855-344-8716.
How does your price match policy cover an item scheduled for delivery from STONETILEUS.COM?
A price match request after a purchase from stonetileus.com cannot be requested.
How does the Price Match apply to coupons?
Stone Tile U.S may not match competitors’ coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Stonetileus.com does not allow a coupon to be used on a product that has a price match.