30 day Money Back Guarantee – Return Policy
At STONETILEUS our main goal is that our customers are completely satisfied with their purchase. We take pride in the excellent quality of the products we sell and strive to match that with outstanding customer service.
Our online return policy:
STONETILEUS has a 30 day Money Back Guarantee. All requests for returns must be submitted in writing by using the return authorization form on our website within 30 days of delivery of the material to the delivery site. STONETILEUS will reply to your request via email with authorization to return. Do not ship any materials back to us without obtaining an authorization first. All products must be returned in its entirety, in its original form and in the same condition as when it arrived at the original destination. Products returned must match the products authorized for return. Materials that have been installed, removed and then returned will NOT be accepted.
Shipping returned material:
STONETILEUS will arrange for pick-up of the returned product. Customer will pay all Return Shipping Fees and Unloading Fees to ship the material back to STONETILEUS warehouse. If, for any reason STONETILEUS sent you the wrong material, then STONETILEUS will assume all shipping expenses. STONETILEUS takes pride in our outstanding customer service, and for this reason,
we will waive any restocking fees to our customers for returning the products ,
NO RESTOCKING FEE
Container Orders shipping directly from factory to customer’s port of choice can be changed or cancelled up until the point that the container has been picked up from the factory by the shipping company. After this point, it is a final sale.
Special Orders from factory usually takes 10-12 weeks to get our Florida warehouse. 50% non-refundable deposit required for order. After this point, it is a final sale. Other special orders are non-refundable and final sale.