Shipping

48 CONTINENTAL STATES & CANADA SHIPPING

At Stone Tile US, our customers can order any quantity, no-minimum order required. You can order from 1 square foot to 10,000.
At Stone Tile US, our customers can store purchased materials in our warehouse. (up to 2 weeks)

Our exclusive free service and no handling fees when you pick up your order from our warehouse.
Customers have the right to arrange shipping for their orders by themselves, if desired.
Our customers have the right to pickup material from our warehouses. (POMPANO BEACH,FL)
This option is free of charge and has no extra cost.

STONE TILE US – Real Time Shipping Calculator
For our customers’ convenience, our website is designed to provide shipping rates. Our customers can get a real time shipping quote directly into the checkout page. The shipping rates provided by STONE TILE US are calculated based on many different factors which include, but are not limited to: Package volume, weight, seasonal fluctuations, rise of fuel, origin and destination, and weather changes can affect shipping costs. The shipping rates from our Shipping Calculator are not guaranteed and are only an estimate.

Delivery/Time:
When we arrange shipping for you, we need to know what type of location you want the delivery going to. (business with dock, residential with no equipment, job site). Usually, residential deliveries require a truck with liftgate/muffet. Except for unsuspected circumnstances such as high season/weather/rush-holidays, we will deliver our order to 48 states in 3 days to 1 week.

If you have, or if you can provide forklift on the job site shipping costs maybe reduced depending on your order.

Which services are included in your calculated shipping cost?

  • Residential delivery
  • Liftgate
  • Curbside delivery

Which services are excluded in your calculated shipping cost?

  • Unloading equipment such as forklift, pallet jacks, etc.
  • Muffet
  • Inside delivery

Handling Times
All orders placed from STONE TILE US will be processed/sorted within the next business day. Please allow 24-48 hours for carrier pick-up.

Shipping Companies
STONE TILE US ships orders with all major shipping companies such as R+L , Southeastern Freight Lines, Estes, etc.
All Shipping prices on our website are residential delivery with lift gate. (*)

Packaging
Natural Stone tiles are packed in crate or on pallet and each crate/pallet weight is ~3000lbs.

 

48 CONTINENTAL STATES & CANADA SHIPPING

stone tile us pallet

Residential Curbside Delivery (included service)

48 CONTINENTAL STATES & CANADA SHIPPING

stone tile us crate

Shipping quotes from our calculator include residential curbside service. When you request home delivery, but your order does not need to be brought inside from your curb or driveway, a curbside residential delivery with lift gate service is the most cost-effective option. Residential Curbside Delivery includes delivery to the closest point that a full sized tractor-trailer can deliver to your home. With this shipping method, once your order arrives at the local terminal, the freight company will call you to schedule a delivery appointment. The carrier will then deliver your order once the appointment is set. Someone will need to be present at the delivery time to unload the pallets from the truck and sign for the material.

Residential Curbside Delivery means the truck will get as close as possible to your driveway and will bring the freight to the back of the truck. The driver is not responsible for unloading and are prohibited from assisting in the process other than removing banding and shrink wrap from the skids. If you live on a non-public road, in deep woods, have low power lines, or a gravel driveway, please let us know prior to placing the order so we can communicate these challenges to the trucking company in advance.

 

Lift gate (included service)

stone tile us liftgate

stone tile us liftgate

Shipping quotes from our calculator include lift gate service.
Carrier is responsible for moving the freight to the end of the truck for drop-off. Because residences do not have docks for unloading, moving the freight from the bed of the truck to the ground can be an issue. A lift gate truck will be necessary for some orders and it is based on weight, volume and Shipping Company.

Lift gate trucks have a hydraulic lift that will move the freight from the bed of the truck to the ground.

Lift gate limit is #2000lbs.
If your pallets weights are over #2000 lbs, we need to split your pallets before we ship.
In this case your 1 pallet may be shipped in 2 pallets. If you order more than 1 pallet, you can see a different pallet count on your quote or invoice. This is because we need to comply with the #2000 lbs max per pallet all shipping companies adhere to. If your order needs to be broken down, then, we may need time to prepare your order. (up to 24 hours)

 

 

Forklift (excluded service)

stone tile us forklifts

stone tile us forklifts

Forklift will be required to unload material from the truck. In some cases it is required when the lift-gate option is not available. STONE TILE US will notify the customer after order is placed whether a lift gate truck or a forklift will be required to unload the material at the delivery location.

 

 

 

 

Muffet (excluded service)

stone tile us muffet

stone tile us muffet

Muffet will be required to unload material from the truck. In some cases it is required when the lift-gate option is not available. STONE TILE US will notify the customer after order is placed whether a lift gate truck or a muffet will be required to unload the material at the delivery location.

 

 

 

 

 

Inside Residential Delivery (excluded service)

Please request Inside Residential Delivery if you need your freight shipment to be unloaded off the truck for you. Inside Residential Delivery typically means moving the pallet to the driveway, porch or garage. Drivers will not take freight inside a home. There is usually an extra charge and liability involved with inside delivery.

AFTER PLACING ORDER
Tracking

STONETILEUS will provide its customers with carrier and tracking information once the order has left our dock. You will be provided the website of the freight company hired by us, if available, where the order can be traced online.

Delivery/Receiving
Carrier will contact you at delivery time to schedule delivery appointment, customers are responsible to provide accurate contact information. If the carrier can’t contact the customer, the customers may have to pay additional storage/shipping/warehouse charges.

Damage inspection
If your order arrives damaged please notify us immediately. We will need a detailed description of the damages or defects along with any additional supporting documents, like digital pictures, emailed to info@stonetileus.com. Once we have received this information we will file a freight claim with the shipper or manufacturer on your behalf. The shipper will then review the claim and, if approved, send you a check for the damages. Please note that we cannot guarantee payment of damaged freight claims, so please inspect your order carefully at the time of delivery.

 * Some zip codes in indirect point excluded.

Are you a trucking company?
If you want to work with us, please contact us @ 855-344-8716

 

Shipping & Returns

STONETILEUS SHIPS TO ALL 48 STATES!
GUARANTEED QUOTES, NO HIDDEN FEES.

All Customers have the right to arrange shipping for their orders.

STONETILEUS – Real Time Shipping Estimator

For our customers’ convenience, our website is designed to provide shipping rates. Our customers can get a real time shipping quote directly into the checkout page.

The shipping rates provided by STONETILEUS are calculated based on many different factors which include, but are not limited to: Package volume, weight, seasonal fluctuations, rise of fuel, origin and destination, and weather changes can affect shipping costs.

The shipping rates from our Shipping Estimator uses 3rd party shipping companies’ APIs.  However, some times when you call us, we may get better shipping rates than those published online.  Please feel free to contact us 24/7 via email or phone, and we will try to get the most economical shipping option based on your order requirements.

Shipping Companies

STONETILEUS ships orders with all major shipping companies such as Benton, AAA Cooper, Southeastern Freight Lines, R+L, Estes, etc.

All Shipping prices on our website are GUARANTEED QUOTES, NO HIDDEN FEES and includes residential delivery with lift gate.
When you get an estimate for your shipping needs, please keep the QuoteId, Shipping method and Carrier Name.

WARNING!

We’ve noticed, some companies offer very low shipping quotes on their websites but then they charge extra hidden fees like residential, lift gate, special address, and others.  Beware of this when placing your natural stone order.

Lift gate

Shipping quotes from our Estimator include lift gate service. Carrier is responsible for moving the freight to the end of the truck for drop-off.  Because residences do not have docks for unloading, moving the freight from the bed of the truck to the ground can be an issue. A lift gate truck will be necessary for some orders and it is based on weight, volume and Shipping Company.

Lift gate trucks have a hydraulic lift that will move the freight from the bed of the truck to the ground.

Forklift

Forklift will be required to unload material from the truck. In some cases it is required when the lift-gate option is not available.

STONETILEUS will notify the customer after order is placed whether a lift gate truck or a forklift will be required to unload the material at the delivery location.

Residential Curbside Delivery

When you request home delivery, but your order does not need to be brought inside from your curb or driveway, a curbside residential delivery with lift gate service is the most cost-effective option.

Residential Curbside Delivery includes delivery to the closest point that a full sized tractor-trailer can deliver to your home. With this shipping method, once your order arrives at the local terminal, the freight company will call you to schedule a delivery appointment. The carrier will then deliver your order once the appointment is set. Someone will need to be present at the delivery time to unload the pallets from the truck and sign for the material.

Residential Curbside Delivery means the truck will get as close as possible to your driveway and will bring the freight to the back of the truck. The driver is not responsible for unloading and are prohibited from assisting in the process other than removing banding and shrink wrap from the skids. If you live on a non-public road, in deep woods, have low power lines, or a gravel driveway, please let us know prior to placing the order so we can communicate these challenges to the trucking company in advance.

Inside Residential Delivery

Please request Inside Residential Delivery if you need your freight shipment to be unloaded off the truck for you. Inside Residential Delivery typically means moving the pallet to the driveway, porch or garage. Drivers will not take freight inside a home. There is usually an extra charge involved with inside delivery.

Tracking

STONETILEUS will provide its customers with carrier and tracking information once the order has left our dock. You will be provided the website of the freight company hired by us, if available, where the order can be traced online.

Delivery

Carrier will contact you at delivery time, customers are responsible to provide accurate contact information. If the carrier can’t contact the customer, the customers may have to pay additional storage/shipping/warehouse charges.

Customer have the right to arrange shipping for their orders by themselves, if desired.

Handling Times

All orders placed from STONETILEUS will be processed/sorted within the next business day. Please allow 24-48 hours for carrier pick-up.